Refund policy

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.


For the purposes of this Return and Refund Policy:

    • mean a request by You to purchase Goods from Us.

    • refers to the Website.

    • refers to

  • means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

- Cancellation cannot be made after 12:00 p.m. on the next day of the order date, though the shipment hasn’t begun.

- If the product hasn’t shipped yet, the cancellation can be made before 12:00 p.m. on the next day of the order date through email.

- When ordering through deposit, order cancellation before payment is done if payment isn’t made within 3 days.

- If cancellation is received/approved after shipping due to private reasons, then you must pay for a round-trip delivery rate to your location 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email:

By visiting this page on our website:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days

  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

  •  Exchange/refund requests can be registered through email within 14 days after delivery but may not be accepted if we are not at fault

  • When there is no product failure/wrong delivery

  • When no description is offered for reasons for refund

  • When the seal/tag of the product has been removed

  • When the product is used or laundered at least once

  • When the product is damaged/changed due to reason attributable to customer

  • When product packaging (bag/case) is lost

  • When the refund date has passed

  • When the product or its packaging is damaged

※ Other policies regarding exchange/refund will follow the Terms of Agreement & Usage.

We reserve the right to refuse returns of any order that does not meet the above return conditions in our sole discretion.

 Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

  • The round-trip shipping rate and 10% re-stock item fee are charged to the customer for exchange/refund due to the customer’s private reasons.

  •  If a refund is approved after request, then we will guide you in regard to the refund charge and round-trip delivery fees.

  •  If the product is different from our description/advertisement on the page, or you are eligible for exchange/refund due to product malfunction or wrong delivery, then the shipping rate for refund/exchange will be paid by our company.

  • Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.


You are responsible for the cost and risk of returning the Goods to Us. Contact Us

By email: to get the address so you can send the Goods back to Us .

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email:

By visiting this Facebook page : or our website :

Miss Le's Cosmetics Store reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, Miss Le's Cosmetics Store decision will be final.